Store detectives are primarily used by our customers in two areas: Firstly, as a deterrent. The detective appears openly in his role. As a result, would-be thieves feel they are being watched and often refrain from stealing and secondly, to prosecute and solve incidents of thefts. Here, however, our detective’s presence is more inconspicuous for you. In addition to good powers of observation, he also has very good social skills.
After observing the theft (with video support if necessary), he does not let the alleged customer out of his sight and brings the incident to a head with a professional response. Monitoring customers who have not committed theft or have returned the goods before the checkout is naturally avoided for image reasons for the client.
We would be delighted to give you examples on the phone. Please call us on +49 6659 98652-0